Docusoft is a UK-based software provider specialising in fully integrated practice management, document management, and client engagement solutions for accountancy and professional service firms. For over two decades, Docusoft has focused on solving a core problem faced by firms of all sizes: too many disconnected systems creating inefficiency, risk, and unnecessary cost. Rather than offering isolated tools or bolt-on modules, Docusoft designs platforms that bring people, processes, documents, communication, and billing together in one cohesive system. Our technology is built specifically for how accountancy firms operate in the real world, combining compliance, workflow, client experience, and commercial visibility into a single, scalable platform. Docusoft solutions are used by firms looking to simplify operations, improve control, and future-proof their technology stack without increasing complexity. ________________________________________ Docusoft Practice Manager Docusoft Practice Manager is our next-generation, all-in-one practice management platform, designed to replace multiple disconnected systems with one fully integrated solution. Unlike traditional practice managers that rely on third-party add-ons, it includes core functionality as standard, ensuring a consistent user experience, stronger data integrity, and significantly reduced administrative overhead. Core Solutions Built In It includes the following solutions within a single platform: • CRM – Centralised client and contact management • Practice Management – Workflow, tasks, processes, and automation • Document Management System (DMS) – Secure document storage and filing • Client Portal – Secure two-way communication and document exchange • Proposals & Engagement – Digital proposals, engagement letters, and e-signatures • Time Recording – Role-based time tracking and billing • Email – Native Microsoft 365 (Outlook) integration All modules are fully integrated, removing the need for bolt-ons, duplicate data entry, or unreliable syncing between systems. ________________________________________ Workflow & Accountancy Processes PM includes out-of-the-box accountancy processes, broken down into clear, manageable stages that reflect how work is delivered in practice. • Processes can be edited, duplicated, or built entirely from scratch • Stages are automatically routed internally based on user roles • Each stage can be configured as: o An internal task o A document request o A client portal request o An email stage (using templates) o A form request o An SMS stage • Automated reminders and client chasing can be built into any stage This allows firms to standardise delivery, improve consistency, and reduce manual follow-up, while still remaining flexible. ________________________________________ Time Recording & Billing PM provides intuitive, role-based time recording designed to reduce missed billable and improve accuracy. • Record time directly against tasks, activities, or the client record • Start and stop timers from anywhere in the system, including during client calls • Different charge rates can be set per internal role • Users can manually switch roles for individual time entries where required • Seamless integration with Xero and QuickBooks allows firms to: o Invoice for time automatically o Add time to existing invoices This removes the need for spreadsheets or duplicated effort between systems. ________________________________________ Email Triage (Microsoft 365 Integration) PM includes native Microsoft 365 Outlook integration, not a mirrored inbox or copied email system. • View, file, and manage Outlook emails directly within PM • Convert emails into CRM tasks and assign them to colleagues • File emails directly into the DMS • Emails remain fully managed within Microsoft 365, ensuring: o No double deleting o No duplicate actions o No broken synchronisation This delivers a seamless experience for teams already working in Outlook. ________________________________________ Client Onboarding PM provides a complete, end-to-end onboarding solution that takes clients from prospect to live engagement efficiently and securely. • Client risk assessment • Document collection via the secure portal • Integration with AML providers to complete AML checks • Proposal and engagement letter generation • Invoicing and payment setup • Automatic conversion of prospects into active clients All onboarding steps are tracked within a single, auditable process. ________________________________________ Proposals, Engagement & Payments The proposal and engagement module allows firms to modernise how services are sold and onboarded. • Create service packages (e.g. Essential, Growth, Premium) • Offer multiple packages to clients simultaneously • Include detailed service descriptions and tailored terms and conditions • Send proposals digitally • Clients can: o Select a package o Sign engagement letters electronically via the portal o Add payment details using Stripe, GoCardless, or QuickBooks Pay • Automatically generate invoices in Xero or QuickBooks once accepted This creates a smooth, professional experience for both firms and clients. ________________________________________ Client Card – Single Source of Truth Each client in PM has a comprehensive client card, providing a real-time, 360-degree view: • Fully customisable, user-defined client fields • Access to all documents and emails stored in the DMS • Full visibility of outstanding and completed tasks • Time records and billing history • Document requests and interactive forms • Contact management with custom contact-level data • Companies House integration • Secure portal messages • Email, SMS, and WhatsApp communication • Linked Xero or QuickBooks data • Invoice, credit, and sales receipt creation • Integration with Mailchimp or Mailjet for marketing • Custom client reporting • Bulk communication based on user-defined filters ________________________________________ Reporting & Automation PM provides powerful reporting and automation capabilities to support operational and management decision-making. Reporting includes: • Process and workflow performance • CRM and task activity • Time recording and utilisation • Client and operational data Automation includes: • Automatic process initiation based on key critical dates • Automated client chasing via the portal • Automated internal and external reminders • Reduced reliance on manual follow-up ________________________________________ Integrations PM integrates with key systems commonly used by accountancy firms, including: • Microsoft 365 • Xero and QuickBooks • Stripe, GoCardless, QuickBooks Pay • HMRC (Agent Authorisation) • Companies House • WhatsApp and SMS services • Docusoft DMS, Portal, and Proposals • AML providers such as Veriphy ________________________________________ Summary Docusoft Practice Manager is designed to replace fragmented software stacks with a single, fully integrated platform, helping accountancy firms operate more efficiently, reduce risk, and deliver a better client experience.

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FreeAgent is award-winning UK-based accounting software used by over 200,000 small businesses, landlords and their accountants and bookkeepers. Easy for clients to use, with hassle-free expense tracking, invoicing, bank feeds and bulk reconciliation, FreeAgent provides all the functionality you and your clients need, including MTD-compliant VAT filing, Self Assessment, Final Accounts, Corporation Tax and more. Our dedicated mobile app lets clients create invoices and record expenses on the go, and the Smart Capture feature extracts key data from receipts automatically. In addition, FreeAgent provides free training, a dedicated practice support team and advice to help you grow your practice.

FreshPay is cloud payroll software built for accountants, bookkeepers and payroll bureaus who want payroll to be simpler, faster and easier to manage. Designed by accountants and payroll professionals, FreshPay focuses on reducing the time it takes to run payroll by automating routine tasks, removing manual steps and improving collaboration between payroll teams, employers and employees. FreshPay is fully cloud based, allowing payroll to be run from anywhere while keeping all information securely in one place. Employer and employee portals make it easy to share payslips, reports and documents without endless emails or downloads. The platform includes powerful bureau tools designed for firms running payroll for multiple clients. Clear dashboards show the status of each payroll, helping teams manage deadlines, workloads and submissions efficiently. FreshPay also integrates with leading accounting software and payment providers, allowing payroll data to flow seamlessly between systems. This reduces duplication, improves accuracy and helps practices create smoother, more automated workflows. With support for director payrolls, employee payrolls, pensions, CIS and HMRC submissions, FreshPay is designed to handle the full range of payroll requirements while remaining straightforward and easy to use.

FuseSign is an E-Signing platform that puts you in the driver’s seat. It allows users to have greater control and flexibility, with highly customisable settings and features and an intuitive, easy to use design for an outstanding client experience. The results are significant savings in costs and human resources, professional and standardised systems for brand consistency and a happier team that can focus on the human side of their jobs.