Kaplan
Information Communications Technician Level 3
Empower your IT team to diagnose and resolve network issues with Kaplan's Level 3 Information Communications Technician.
The Information Communication Technician apprenticeship focuses on developing expertise in technology support, troubleshooting, and administration.
The apprenticeship offers two distinct routes:
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Support Technician role
Based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer.
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Network Technician role
Usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services.
https://kaplan.co.uk/apprenticeships/programmes/data-technology/information-communications-technician-level-3
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