Your Highest-Paid People Are Doing Your Cheapest Work

Your most expensive people are spending hours on your least valuable work, because the firm never built anywhere else for it to go.

Last Tuesday, one of your highest earners spent the afternoon on reconciliations, or chasing a client for their records, or working through a routine return that a junior, or frankly a piece of software, could have handled. Somewhere in your firm this week, the most expensive hour in the building went to some of the least valuable work in it. That is not a discipline problem. It is a structural one, and it is running out of road.